Please Try Again or Change This Payment Method Microsoft
How practice I fix a declined payment?
How do I fix a declined payment?
Nosotros realize that having a payment declined can be stressful and result in lost opportunities for ad, so here is some data to help you chop-chop resolve this issue.
Payments tin fail for a number of reasons merely typically the credit card company declines the payment.
Common reasons credit card companies decline a payment 
Bill of fare has expired. If your card has expired, your credit card company might block payments until y'all update the expiration date. See Update your credit card expiration date.
Billing address has changed. If your billing accost has changed, your credit card company might cake payments until you update your billing address.
Bill of fare has reached the transaction limit. We might have tried to process a transaction after your card had reached its credit limit, or nosotros might have charged your bill of fare more than your credit card company allows for a single transaction.
Card is blocked. If your card was reported as stolen or lost, or your credit card company suspects fraudulent action, your card might exist temporarily blocked.
Card requires that Microsoft Advertizing be an approved merchant. If y'all accept purchased boosted theft protection services through your credit card company, those services might require you lot to confirm that Microsoft Advertising is an canonical merchant.
Strong client authentication is required. Your bank might require multi-cistron authentication to help prevent online fraud and unauthorized access to your account. You can make a manual payment and authenticate your carte du jour.
If your payment has been declined, you will receive an email from us and a notification will be posted on the Billing tab showing "Payment declined" and the amount we tried to charge.
Fixing a declined payment
If a payment has been declined, you should contact your credit menu company to gear up whatsoever issues with your card. Or, you lot tin can add another card/payment method and utilise that to pay your account charges:
- From the top bill of fare, select Tools > Accounts.
- If you have one account: Click the ellipsis next to Errors to expand the description. Click Remove concur.
If you have multiple accounts: In the Errors cavalcade, click the ellipsis to expand the description. Find the account that contains the Agree status, and click Remove hold. - Click Set up declined payments in the How do I remove the hold column. From there, yous'll be guided through a course to add a payment method or to update the declined card (which will be marked in carmine with the date it was declined).
Once you update your declined card or add a new one, we will charge y'all for the rest due. Accounts hold volition be lifted as soon equally the payment is successfully processed. We will likewise replace your principal payment method if you choose a different form of payment or add a new ane.
Nonetheless having problems?
If you have contacted your bank and you're still having bug, please contact back up.
Declined payments can lead to business relationship agree
Later on a payment is declined, nosotros'll let you know via email that nosotros couldn't procedure your payment. We'll likewise try to procedure the payment once again in case in that location was a temporary system issue or the problem with your card has been resolved. Here's how that works:
- If nosotros process your carte du jour two times and payment fails, we will place a hold on all the accounts associated with that card. Ads that are in those accounts volition no longer be eligible to run. We'll also let yous know via email which of your accounts are on concord.
- When an account goes on agree due to payment issues, we'll place the declined payment method with a ruby-red label marked "On hold" in the Payment Methods page.
- We will try to process the payment three more times (for a total of v attempts). If you have other cards that fail, all of your accounts may go on credit hold. In that case, none of your ads will exist eligible to run.
If your account is put on hold, you'll see a banner notification at the summit of Microsoft Ad with a link to help you resolve the outcome:
For more information, encounter Why is my account on hold?
Source: https://help.ads.microsoft.com/apex/index/3/en/50826
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